Subscription Policy
This page explains exactly how an Epurelia subscription works: what you are charged, when, and how to change or stop it. If anything here is unclear, email us at hello@epurelia.com and we will answer in plain language.
What a subscription is
A subscription is a standing order. You choose a bundle once, and we ship the same bundle to the same address on a fixed cycle until you tell us to stop. Nothing is hidden and nothing is locked in.
- 1 bottle — delivered every month
- 2 bottles — delivered every 2 months
- 3 bottles — delivered every 3 months
Each cycle is priced so that one bottle costs you the same or less than buying it on its own, and shipping stays free across the United States.
When you are charged
Your first payment is taken when you place the order. After that, your card is charged automatically at the start of each new cycle, at the subscription price shown on the product page at the time you subscribed. We email you before each renewal so a charge is never a surprise.
If your card is declined we retry a small number of times over the following days and email you. If it still fails, the subscription is paused rather than cancelled, so you do not lose your price.
Changing your subscription
You are in control at any time, with no fee and no phone call:
- Skip the next delivery
- Change the frequency — more or less often
- Change the bundle — move between 1, 2 and 3 bottles
- Update your address or payment card
- Pause for as long as you want
Use the Manage your subscription link in any order confirmation email, or email hello@epurelia.com and we will do it for you.
Cancelling
You can cancel at any time. There is no minimum number of orders, no cancellation fee, and no need to explain yourself.
To stop a renewal, cancel at least 24 hours before your next billing date. Cancelling takes effect on all future orders straight away; it does not cancel an order that has already been paid for and prepared.
Two ways to do it:
- The Manage your subscription link in your order emails
- An email to hello@epurelia.com — we action it the same business day
Orders already on their way
Once an order has been charged and handed to the carrier we cannot pull it back. That order is still covered by our 90-day guarantee below, so you are never stuck with a bottle you do not want.
Refunds and the 90-day guarantee
Every order, one-time or subscription, is covered by our 90-day money-back guarantee. If Epurelia is not doing what you hoped, tell us within 90 days of delivery and we refund that order in full. See our refund policy for the full terms.
Price changes
If we ever need to change the price of a subscription, we email you before the change applies, with enough time to cancel or adjust. We will not change what you pay without telling you first.
Questions
Anything at all about your subscription — a delivery date, a bottle that has not arrived, a cancellation you are not sure went through — write to hello@epurelia.com. A person reads it.
†These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. ‡ Consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.